Communication is a key aspect of leadership, and striking the right balance between excessive withholding of information and excessive emotionally driven sharing is an important part of a leader’s responsibility. We need to understand the balance of providing complete communication when helpful, but also withholding information when necessary. Considering several key guidelines will help to keep your communication on track.

First, determine what information is helpful to your colleague and what is not. Consider how a recipient would use the information. Peter manages a software company that develops products for the restaurant industry. When cash flow was tight, he shared the concern with his office staff, and asked everyone to pitch in to help collect outstanding receivables. He did not get emotional and shared the stress he was under, but rather he communicated the facts and remained professional. Peter’s clear communication and leadership helped everyone to be effective team players as they were able to remain objective and focus on the issue.

Many people believe that knowledge is power, and because they want to keep that power to themselves, they commonly conceal information. The rule of thumb for effective communication is to ask yourself three key questions, Who needs to know, what do they need to know and when do they need to know?, and communicate accordingly. Failure to share important information in a timely manner reduces the effectiveness of your colleagues.

At the other extreme are people who don’t know when to keep their mouths shut. Some are critical of company policy, or of their boss. We need to show full respect for the company that hires us. When we dishonor our bosses, we undercut the authority within our organisation. Two likely events will follow: Employees will lose confidence in the company and in senior leadership, and morale will suffer. In addition, if you mock your superiors, your subordinates will feel free to mock you, undercutting your leadership.

Others use poor judgment in sharing too many personal details. Your colleagues are not an emotional support team. If you are going through a difficult personal time, such as a divorce or problems with your kids, sharing the facts of the situation with your office may be warranted, but discussing your situation day after day will only undermine your leadership. Personal support should come from your family, friends, church members or EAP, not your workplace colleagues.

As a leader, you are the gatekeeper of information for the people you work with. One of your key responsibilities is to know when to open and close the gate. Share everything that is helpful, keep other information to yourself, and let everything you say be positive, so that your words will be an encouragement to those around you.

Your EAP invites you to consult us on any issue that concerns your health and well being, whether at home or at work. Call us at 0861 872 862.