Your non-verbal body language cues can lead you into serious trouble at work. It may even cost you your promotion or even your job! Learn how to prevent this happening.

Verbal and non-verbal communication

Researchers point out that only a small percentage of communication is based on the actual words we say while the rest comes from how we say and show what we mean! The intent behind words is often demonstrated more clearly by silent, non-verbal communication, that is, body language! If negative and abusive, it may even cost you your promotion or even your job. Body language often speaks louder than words.

No-no’s at work

Both verbal and non-verbal behaviour has the capacity to temporarily or totally shut down communication in the workplace. If you are the cause of the shutdown, your employer will definitely not take kindly to it.

So, be aware of and avoid the following typical, body language no-no’s at work and elsewhere:

    • Watch how you shake hands. A confident, firm and friendly handshake makes a great first impression, especially when greeting your boss or people interviewing you. A limp “fish” handshake has the opposite effect.
    • Be careful how you “talk” with your hands. It can either come over as friendly and engaging or as frightening and abusive. Refrain from using offensive hand gestures and inappropriate “touching”, which may be interpreted as sexual harassment.
    • Crossed arms and legs may signal resistance, contempt, scepticism and disinterest to the ideas of the person speaking to you. Avoid this posture but don’t go overboard and slouch down in your chair either. Sit up straight and pay attention if you do not want to be accused of disinterest or disrespect. A simple smile or nod of agreement will also show you’re engaged and interested.
    • Focusing on technology, texting, taking calls, etc. instead of focusing on the person speaking to you directly or in a meeting sends a strong negative cue. Don’t do it.
    • No eye contact, a blank stare, downcast eyes or rolling your eyes to the ceiling as well as raised or furrowed brows will definitely be noticed and interpreted negatively.
    • Remember to keep your distance when speaking or being spoken to. Giving colleagues your full attention does not mean standing, sitting or leaning over so close that they can smell what you had for breakfast! Also, stay out of their private space, office, cubicle, etc. unless you are invited to come closer.
    • Try not to show it when you are stressed out. Compressed lips, a clenched jaw and constantly rubbing your neck are tell-tale signs, especially in a meeting.
    • Don’t crack your knuckles or make other inappropriate body sounds, signs and noises. You won’t be loved for it.

Whether you like it or not, your true sentiments and feelings are unconsciously reflected in your body language. So, beware of these typical body language no-no’s when at work and at play!

 

Sources

 

Body language no-no’s that shut down communication. 2017. Retrieved from http://www.csae.com
Bradberry, T. 2016. Eight great tricks for reading people’s body language. Retrieved from: https://www.entrepreneur.com
Carter, A.L. 2016. Workplace body language do’s and don’ts. Retrieved from: http://mathys-potestio.com
Navarro, J. 2011. Body language basics. Retrieved from: https://www.psychologytoday.com