Watch your language while at work

Here are things you can do to improve both your spoken and written communication skills at work:

• • Instead of focusing on what you want to say to get your point across, focus on what you want the other person to hear.

• • Use standard English and follow established rules of grammar (in other words the English you were taught in school) in your speech and writing. However, when conversing in less formal situations or when writing less formal correspondence, you can use less formal English while remaining respectful and professional at all times.

• • Swearing is never acceptable in the workplace.

• • Do not use sexist language or language that is biased against any racial, ethnic, religious, age or other groups, and avoid comments, generalisations, examples, or jokes that affirm or perpetuate negative stereotypes.

• • Your mother’s instructions about using “please” and “thank you” are just as important in the business world as they were at the dinner table. Being courteous gives others the impression that you care. When asking a co-worker for advice or assistance, use the phrase “would you please” rather than just “please” and always show gratitude. Asking follow-up questions such as “Have I explained this clearly?” instead of “Do you understand?” builds trust and lessens miscommunication.

• • Present yourself well. For instance, make sure your actions match your words and tone of voice.

• • Accept that women and men communicate differently; women tend to gesticulate more to demonstrate what they’re saying and use more words than men when communicating.

• • Allow others to make a statement, observation or ask a question without interrupting or being negative.

• • Effective communication is not only about having good listening skills; it’s about being able to bring an interesting or informed opinion to the conversation. Stay informed and up to date by reading magazines and books, such as trade or industry publications.

• • Keep up with the latest news so you have something interesting to say in addition to topics related to work.

• • Check your body language. Shaking your head while saying that you agree with the new policy or crossing your arms will say “I don’t like the new policy” while your lips are saying, “Fine by me”.

By following these principles, you’ll make a good impression and be known as a professional, courteous employee and colleague.

Sources
http://esl.about.com/od/businessspeakingskills
http://smallbusiness.chron.com
www.writeexpress.com