About your programme

Welcome to LifeAssist! We are pleased to partner with your company as the provider of your Employee Wellbeing Programme (EWP).

It is our passion and purpose to assist you as an employee to confront challenges, deal with problems and grasp opportunities so that you can become involved and enthusiastic about your professional and personal life.

At times we feel that it takes all we've got to merely stay alive, let alone thrive. At LifeAssist we have the expertise to help you to cope when the going gets tough. We also have the expertise to toughen you up and get you going!

Who can use the service?

Our clients: You as an employee, your spouse/partner and children who are financially dependent on you.

What are the benefits?

We engage with our clients telephonically, face-to-face and electronically (through this Website) to address work-related and personal issues.

Telephone access – 24/7/365 at 0860 72 22 72 (international: +27 11 912 1203) or SMS at 32341 (international: +27 8400 32341)

Call our Care Centre any time day or night. We will be available to give you information on the EWP, activate emergency trauma assistance, schedule face-to-face counselling and put you in touch with experts in physical, mental and emotional health, diet, fitness, finance and law.

Face-to-face engagement

At LifeAssist we love to engage personally face-to-face with individuals, families and groups at the workplace.

When you call, tell us what it is you need and we will arrange for you to see the best person for the job in an appropriate place, at a convenient time.

In the event of a critical incident such as a bank robbery, we will dispatch a trauma counsellor immediately and he or she will get to the scene ASAP. We undertake to respond within four hours (although we are known to be there within an hour).

If the need is urgent, we will arrange for counselling within the same day (24 hours of the call).

Training

At LifeAssist we keep a finger on the pulse of the EWP, using the data generated from all levels of interaction with our clients to identify trends and highlight needs. This information is invaluable when we design training programmes in a variety of formats, such as workshops and e-learning.

LifeAssist Website

If you prefer to engage with us online, go to e-Support (that is the button at the top left) where you can:

• Request counselling (make an appointment)
• Participate in email counselling sessions
• Ask and Expert for advice and information: Health, wellness, financial, legal, etc.

Can you be ensured of confidentiality? Absolutely! LifeAssist is bound by professional ethics around confidentiality. The exception is when we are legally obligated to disclose to relevant law enforcement authorities and persons being threatened.

For more information on this programme, contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .