Home 2018-03-29T11:23:01+00:00


CALL: 0860 72 22 72
INT: +27 11 912 1023
SMS: 32341
EMAIL: help@lifeassist.co.za


Get in touch with LifeAssist to get advice, request counselling or email counselling by completing the form below. In case of an emergency, contact the LifeAssist National Support Centre on the number above.


This form is for an individual to contact LifeAssist. If you are completing the form on behalf of someone else, please include your name and contact number as well. Alternatively, please refer to the referral processes as outlined in the EWP handbook on page 15 or 18.


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Welcome to YOUR LifeAssist

Welcome to your wellness website where you have access to a wealth of information at your fingertips. The website has been designed to support your personal quest for wellness – physically, mentally and financially.

The website form part of the LifeAssist Employee Wellbeing Programme (EWP). To learn more about your counselling and advice service – and the wide scope of services available to you and your beneficiaries.

About Your Programme

At times we feel that it takes all we’ve got to merely stay alive, let alone thrive. At LifeAssist we have the expertise to help you to cope when the going gets tough. We also have the expertise to toughen you up and get you going!

What are the benefits? 2017-09-08T10:02:45+00:00

We engage with our clients telephonically, face-to-face and electronically (through this Website) to address work-related and personal issues.

Who can use this service? 2017-09-08T10:01:47+00:00

You, as an employee of the company, your spouse or adult life-partner(s), children* who are aged 13 years and older (natural, fostered or adopted), your relatives**, and domestic worker/helpers who are employed by you.

*Children must be financially dependent on the employee.
** Relatives and domestic worker/helpers must be financially dependent on the employee and reside in the same household. Household is defined the same physical address as the employee.

Telephone access – 24/7/365 2017-10-03T10:42:02+00:00

Call our National Support Centre any time day or night. We will be available to give you information on the EWP, activate emergency trauma assistance, schedule face-to-face counselling and put you in touch with experts in physical, mental and emotional health, diet, fitness, finance and law.

Face-to-face engagement 2017-09-11T14:19:04+00:00

At LifeAssist we love to engage personally face-to-face with individuals, families and groups at the workplace.

When you call, tell us what it is you need and we will arrange for you to see the best person for the job in an appropriate place, at a convenient time.

In the event of a critical incident that occur in the line of duty/at the workplace, LifeAssist can help by providing crisis containment and debriefing. Suitability for onsite response will be determined by unique circumstances of each event. This can be initiated by an onsite line manager or Health and Safety Officer.

Trauma counselling for individuals can be provided within 24 – 72 hours of the incident (initiated by the individual – i.e. self-referral).

Training 2017-09-08T10:03:30+00:00

At LifeAssist we keep a finger on the pulse of the EWP, using the data generated from all levels of interaction with our clients to identify trends and highlight needs. This information is invaluable when we design training programmes in a variety of formats.

Online 2017-10-03T09:31:47+00:00

If you prefer to engage with us online, please complete the form on the left hand side and we will phone you back. In case of an emergency, contact the LifeAssist National Support Centre on the contact number provided.

Can you be ensured of confidentiality? Absolutely! LifeAssist is bound by professional ethics around confidentiality. The exception is when we are legally obligated to disclose to relevant law enforcement authorities and persons being threatened.

For more information on this programme, contact us at help@lifeassist.co.za.


Listeriosis: The Facts

Fast Facts about South Africa’s Listeriosis Outbreak

There has been a lot of worry surrounding the recent outbreak of Listeriosis in South Africa. Listeriosis is a serious medical condition that can, in some cases, be life-threatening. It’s important not to panic based on misinformation and unfounded fears.

The best thing to do right now is to empower yourself, by making sure you know all the facts about Listeriosis. Here are some straight answers to common questions and concerns about the outbreak.

What is Listeriosis?

Listeriosis is an infection caused by a bacterium called Listeria. People can become infected by eating food that’s been contaminated with this bacterium.

How is Listeriosis Spread?

Listeria is found in soil and water, and also in some animals like cattle and poultry. That means there are a few different ways this food-borne disease can spread.

Animals carrying Listeria can contaminate meat and dairy products. Processed foods like cold meats and soft cheeses can be contaminated after processing, especially if quality control is lacking during production. Unpasteurised (raw) milk and raw dairy products can also spread Listeriosis.

In some cases, even vegetables can carry Listeria, if they are grown in contaminated soil or fertilised with contaminated animal manure.

The current outbreak in South Africa has been traced back to ready-to-eat processed meat products – and the companies concerned have started the recalling process.

Am I at Risk?

Healthy adults and children with normally functioning immune systems are unlikely to become seriously ill from Listeria.

People with weakened immune systems, such as the elderly, babies, pregnant women, people with cancer or diabetes, and people living with HIV/Aids are at a significantly higher risk.

A Listeria infection during pregnancy carries higher risk so pregnant women must take special care. Babies can also be born with the infection if the mother eats contaminated foods during her pregnancy. Listeriosis in babies is very serious and can be fatal.

How do I know if I have Listeriosis?

If you’ve eaten a contaminated product, it’s important to look out for common symptoms of Listeriosis, so that you can get treatment as soon as possible.

Listeriosis symptoms typically appear within a few days of infection, although it may take as long as 30 days for the symptoms to start. The infection usually resembles a ‘flu bug’. The infected person will experience fever and chills, muscle aches, nausea and diarrhoea. Listeriosis can also affect the nervous system, with symptoms such as headaches, neck stiffness, mental confusion, and even convulsions.

If you’re experiencing signs of Listeriosis, immediately seek treatment with your healthcare practitioner. While some infections will clear up on their own, others may require antibiotic treatments.

How can I Protect Myself from Listeriosis?

As always, prevention is better than cure. The good news is you can keep yourself (and your family) safe from infection by following a few sensible steps:

  1. Wash your hands thoroughly before and after handling food.
  2. Store uncooked meat separately from cooked foods, ready-to-eat foods and vegetables.
  3. Keep your refrigerator clean; wipe up any spills immediately, to prevent Listeria growth.
  4. Cook raw animal-derived foods (beef, pork or poultry) thoroughly before eating.
  5. Wash your kitchen knives and cutting boards thoroughly after handling uncooked foods.
  6. Keep cooked hot foods hot and cold foods cold, to prevent the growth of bacteria.
  7. Avoid unpasteurised (raw) milk, and dairy products made from raw milk.
  8. Scrub raw vegetables thoroughly before eating, using a clean produce brush and clean water.
  9. If you are pregnant or have a compromised immune system, avoid high risk foods like hot dogs, deli meats, polony, soft cheeses and pâté.
  10. Reheating contaminated food won’t make it safe. If you’re unsure whether a food is safe, err on the side of caution and don’t eat it.

If you have any further questions or concerns about Listeriosis, get in touch with your doctor or local clinic. Be smart, be informed, and be safe!



Symptoms associated with Listeriosis:

7 Things you need to know about the Listeriosis outbreak:

Listeria (Listeriosis): Causes, Symptoms, Diagnosis, and Treatment:

Food Safety:

Everything we know so far about the Listeriosis outbreak:

This Month’s Newsletter

Immunisation Awareness

Immunisation is regarded as one of the greatest achievements in medical history, preventing millions of illness-related deaths over the years. Before immunisation, diseases like measles, meningitis and polio would claim the lives of thousands people [...]

Tips for an Easier Business Trip

Jetting off to an international location at the company’s expense might sound like a dream come true to many employees – but seasoned business travellers can tell you it’s not as easy as it sounds! [...]

Caring Families

Vaccines play an important role in keeping us healthy. It protects us from serious and sometimes deadly diseases. Download the State EPI Schedule and ensure your children are up-to-date with their vaccinations.


Consumer Tip

Public holidays and school vacations mean a chance to let your hair down and celebrate. By making smarter spending choices, you can have fun as a family without racking up unexpected costs.

Instead of going out to a restaurant, take your family to a beautiful local picnic spot, beach, dam or public swimming pool. Enjoy some tasty home-cooked picnic food and snacks, and let the kids run a little wild in the great outdoors. Much more fun, at a much smaller cost!



2 World Autism Awareness Day
7 World Health Day
17 World Haemophilia Day
24-30 African Vaccination Week
25 World Malaria Day


1-31 Anti-tobacco Campaign Month
Burns Awareness Month
International Multiple Sclerosis Month
5 World Hand Hygiene Day
5 International Midwives Day
6-12 National Burns Awareness Week
6-13 Hospice Week
8 World Red Cross Day
10 Global Move for Health Day
12 International Awareness Day for Chronic Immunological and Neurological Diseases
12 International Nurses Day
15 May -15 Jun Go Turquoise for the Elderly Campaign
17 World Hypertension Day
27 May- 3 Jun National Child Protection Week
28 International Day of Action for Women’s Health
31 World No Tobacco Day